Return Policy

Thank you for shopping at Eski Naturals. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our return policy carefully to understand.

Returns

1. After the date of purchase, you have 14 days to return an item.

2. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

Exchanges

1. If you receive a defective or damaged item, please contact us immediately at [your email address or phone number] to arrange for an exchange.

2. We will replace the defective or damaged item with a new one and cover the cost of return shipping.

Refunds

1. Refunds will be issued in the original form of payment, unless the return is due to an error on our part.

3. Refunds will be processed within 3-5 days of receiving the returned item.

How to Initiate a Return

1. Contact our customer service team at [your email address or phone number] to initiate the return process.

2. Please provide the following information:

• Order number
• Reason for the return
• Photo evidence of any defects or damage (if applicable)

Return Shipping

1. Customers are responsible for return shipping costs, unless the return is due to an error on our part.

2. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during the return shipping process.

Non-Returnable Items

1. Certain items are non-returnable, including but not limited to:

• Custom or personalized orders

Cancellations

1. Orders can be canceled within 1 hour of purchase. After that, the order may have been processed and shipped.

Contact Information

If you have any questions about our return policy, please contact us at [email protected].

We reserve the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing Eski Naturals